AI chatbots & FAQ bots
An assistant grounded in your actual policies, prices, and service area — answering instantly, and saying "let me get a person" rather than improvising when it does not know.
Put the busywork on autopilot with AI.
AI is most useful for the work that is high-volume, low-judgement, and endlessly repetitive: the same fifteen questions from customers, the first pass at sorting an enquiry, the draft of a reply that a person then approves. We build that layer into your existing systems, so it works with your real prices, hours, and availability rather than guessing.
The design principle we hold to is that AI handles the routine and hands the rest to a person, visibly and quickly. A bot that confidently invents an answer is worse than no bot, so we scope what it is allowed to say, and give it a clear escalation path.
A large share of customer contact is repetitive: opening hours, price ranges, whether you cover an area, whether a slot is free, where an order is. Answering it manually is slow for the customer and expensive for you, and it always competes with the work that actually earns money. Meanwhile enquiries that arrive after hours wait until morning — which is often long enough for someone else to win the job.
Businesses handling more enquiries than their team can answer promptly, especially where most questions have the same handful of answers. Also teams whose inbox is the bottleneck: where a reply that takes five minutes to write is taking a day to send, and speed of response is part of how you win work.
Scope is agreed up front, so you know exactly which of these are in the first release and which can follow later.
An assistant grounded in your actual policies, prices, and service area — answering instantly, and saying "let me get a person" rather than improvising when it does not know.
First-line answers, order and job status look-ups, and routing to the right person, with the whole conversation logged for whoever picks it up.
Incoming enquiries triaged and enriched — what they want, where they are, how urgent — so your team spends its time on the ones worth a call.
A conversation that ends in a real slot on the real calendar, checked against your live availability and booking rules.
Drafted replies in your tone, ready for a human to glance at and send — the slow part of an inbox is writing, not deciding.
Not a subscription you rent — a system your business keeps, with the source and the documentation to go with it.
Routine questions get handled the moment they are asked, including in the evenings and at weekends when enquiries are most likely to go elsewhere.
The repetitive tier is absorbed, so the people you pay for expertise spend their time on the conversations that need it.
We define what the AI may answer, what it must escalate, and what it must never claim — then log every conversation so you can check it is behaving.
A simple, transparent process that keeps you in the loop the whole way — clear scope, working increments, and something you own at the end.
A working session to understand the problem, the constraints, and what success actually looks like.
We prototype the real thing early — screens, schematics, or a proof of concept — so you can see it, not imagine it.
We build in tight iterations, with working increments you can try along the way.
We ship to production, hand over the docs and source, and make sure your team can own it.
We reply within one business day — usually faster. No intake forms that go to nowhere.